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TERMS & CONDITIONS

  • Goods may be returned only when defective, damaged or if the Goods supplied are not the same Goods as ordered. If any defect in the Goods are discovered within a period of 7 (seven) days after delivery, this must be reported to us as soon as reasonably possible after the Goods having been delivered to you.

  • If you are returning Goods via courier you must package it carefully so that it does not become damaged en-route. Please include the a copy of your original invoice with any return.

  • Faulty or damaged products may be exchanged within 30 days of the original purchase date. The original delivery fee is non-refundable. Faulty or damaged products must be returned in the packaging it was delivered in and if not returned in the same packaging we are not able to accept the product for an exchange.

  • Delivery fees are non-refundable, except in the event of a packing error.

  • Please be advised that we do not ship replacements or give refunds/credits until we have issued a Return Authorisation (RA) number and we have received the returned item(s)

  • While we try fulfil orders in a timely manner, some orders may take 10-14 working days from date of payment. Please refer to sales staff for more information

  • All quotes are valid for 14 days. Prices are based on quantity/supply and thus, vary accordingly.

  • Prices are subject to change without notice. 

  • A minimum of 50% has to be deposited on acceptance of the order by both parties.

  • All deliveries must be signed for by either the contact on the invoice or receiver designated by contact on the invoice. 

  • If an order is confirmed and signed off by both CHL and the customer, it is to be completed as agreed. 

  • Any changes may incur a fee.  Agreed on customisations such as colour, sizes, fabrics etc will not be returned for change of mind or alterations discussed which were not written down. It is your responsibility to ensure all the information is correct.

  • All goods must be checked on delivery.  Any claims are to be made within 48 hours in writing to info@cumberland-house.co.za or to the sales representative on the invoice. 

  • Satin stitch is an intensive process. Please allow for an added week on top of standard lead times.

  • Please make sure all measurements, quantities, fabrics, colours, designs are as required. Cumberland House Linen PTY LTD will not be held liable nor accept returns if goods are incorrectly ordered by the customer and correctly manufactured/ordered by the factory

PAYMENTS

  • Once we have received your request and sent you an invoice, please ensure everything on the invoice is correct as to your specifications. It is your responsibility to ensure the details are correct. If they are please reply in writing to the email sent to you.

  • The due date is calculated from date of funds clearing in our bank account. We then notify you once this is completed.

  • CHL accepts Bank Transfer & all major debit/credit cards

  • Cash is also accepted. Large amounts will not be accepted in-store

  • We only accept payments that are attached to a quote, Sales Order, Purchase Order or Invoice. In order to obtain one, either contact a sales representative below, or order online at www.cumberland-house.co.za/online-store

PRIVACY POLICY

Cumberland House Linen may use the information it collects from you for the following purposes: 

 

●To assist Cumberland House Linen in providing you with superb service we store the only necessary information to process your order or inquiry

● For actioning your request for processing.

To notify competition winners or fulfill promotional obligations. Information is encrypted and only available to select staff.


● Special pricing for companies that qualify is confidential. These prices are not to be distributed or shared in any way with anyone who is not a party in the transaction/order/quote. 

DELIVERY

  • Orders can be set to delivery, as per the request of the client

  • An order that has been dispatched to be delivered cannot be changed back to pickup. 

  • Goods that are delivered by Cumberland or its couriers, must be returned in the same fashion unless discussed with Cumberland prior.  Please refer to Term’s & Conditions in this regard.

  • All goods must be checked on delivery.  Any claims are to be made within 48 hours in writing to info@cumberland-house.co.za or to the sales representative on the invoice.

  • Delivery details are provided for each parcel. This is automatically sent to your email.

  • Cumberland House Linen utilizes Courier Guy & Fastway Couriers. Should you wish to organise your own courier, please email us first so we can organise from our end. 

  • If a delivery is paid for, and there is a change of mind, the delivery fee will not be refunded.